How to Flag false Online Reviews on Google, Facebook, and Yelp by ex-employee?

Business Reputation

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Google:

To flag a review for removal:

  1. Navigate to Google Maps.
  2. Search for your business using its name or address.
  3. Select your business from the search results.
  4. In the panel on the left, scroll to the “Review summary” section.
  5. Under the average rating, click [number of] reviews.
Google Review Summary

6. Scroll to the review you’d like to flag and click the flag icon .
7. Complete the form in the window that appears and click Submit.

Keep in mind that it can take several days for a review to be assessed by Google, so don’t try to contact the support team right after you flag the review.

Google Review Flag
  • Advertising: Reviews that directly advertise something else (adding links to other websites or phone numbers).
  • Spam: Promotional/Commercial content, reviewers posting the same content multiple times.
  • Off-Topic Reviews: Posts based off of someone else’s experience, or that aren’t about the specific place being reviewed.
  • Keeping it Clean: Obscene, profane or otherwise offensive language. Personal attacks on others can also be considered in violation of this policy.
  • Conflict of Interest: Anyone accepting money to leave a review or a review written by a competitor.
  • Hate Speech: Reviews that advocate against people based on their race, religion, disability, gender, age, sexual orientation, veteran status or gender identity.
  • You get the idea. Anything that’s under one of these policies qualifies to be removed.

Yelp:


As Yelp puts it themselves:

1. Locate the review in the Reviews section of your business account
2. Find the flag icon and click Report this review:

Yelp Flag

Once completed, Yelp’s moderators will evaluate the review and email the business with their decision.

  • The Reviewer has an Apparent Conflict of Interest: Competitors or former employees, received payment for review, are promoting another business.
  • The Review doesn’t focus on the Reviewer’s Own Consumer Experience: Review is about another consumer’s experience, a response to a current event in the news, disputing another Yelp review, about another business or is plagiarized from another source.
  • The Review Includes Inappropriate Material: The review contains hate speech, lewd commentary or threatening language.
  • The Review Contains False Information: Contains statements that are materially and demonstrably false (not opinion).

Facebook:


Once you’ve determined that the review violates Facebook’s Community Standards, Facebook has an extremely simple process from there on out:

Flag Facebook

Once that’s handled, your report will be reviewed by Facebook and they may potentially remove the review if it doesn’t follow their guidelines.

Here are a few of the things that aren’t allowed on Facebook:

  • Nudity or other sexually suggestive content
    Hate speech, credible threats or direct attacks on an individual or group
  • Content that contains self-harm or excessive violence
  • Fake or impostor profiles
  • Spam

Once you’ve exhausted all your options, and you’re sure that this review in particular violates the site’s ToS, you can take the final step of flagging/reporting the review.