To flag a review for removal:
- Navigate to Google Maps.
- Search for your business using its name or address.
- Select your business from the search results.
- In the panel on the left, scroll to the “Review summary” section.
- Under the average rating, click [number of] reviews.
6. Scroll to the review you’d like to flag and click the flag icon .
7. Complete the form in the window that appears and click Submit.
Keep in mind that it can take several days for a review to be assessed by Google, so don’t try to contact the support team right after you flag the review.
- Advertising: Reviews that directly advertise something else (adding links to other websites or phone numbers).
- Spam: Promotional/Commercial content, reviewers posting the same content multiple times.
- Off-Topic Reviews: Posts based off of someone else’s experience, or that aren’t about the specific place being reviewed.
- Keeping it Clean: Obscene, profane or otherwise offensive language. Personal attacks on others can also be considered in violation of this policy.
- Conflict of Interest: Anyone accepting money to leave a review or a review written by a competitor.
- Hate Speech: Reviews that advocate against people based on their race, religion, disability, gender, age, sexual orientation, veteran status or gender identity.
- You get the idea. Anything that’s under one of these policies qualifies to be removed.
As Yelp puts it themselves:
1. Locate the review in the Reviews section of your business account
2. Find the flag icon and click Report this review:
Once completed, Yelp’s moderators will evaluate the review and email the business with their decision.
- The Reviewer has an Apparent Conflict of Interest: Competitors or former employees, received payment for review, are promoting another business.
- The Review doesn’t focus on the Reviewer’s Own Consumer Experience: Review is about another consumer’s experience, a response to a current event in the news, disputing another Yelp review, about another business or is plagiarized from another source.
- The Review Includes Inappropriate Material: The review contains hate speech, lewd commentary or threatening language.
- The Review Contains False Information: Contains statements that are materially and demonstrably false (not opinion).
Once you’ve determined that the review violates Facebook’s Community Standards, Facebook has an extremely simple process from there on out:
Once that’s handled, your report will be reviewed by Facebook and they may potentially remove the review if it doesn’t follow their guidelines.
Here are a few of the things that aren’t allowed on Facebook:
- Nudity or other sexually suggestive content
Hate speech, credible threats or direct attacks on an individual or group
- Content that contains self-harm or excessive violence
- Fake or impostor profiles
Once you’ve exhausted all your options, and you’re sure that this review in particular violates the site’s ToS, you can take the final step of flagging/reporting the review.
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